Support
At SportZino Casino, we know questions pop up at all hours — about account setup, a deposit that didn’t clear, or how to redeem Sweeps Coins. Our support team is here to help with clear, friendly answers and fast resolutions so you can get back to the fun.
How to reach us
- Live chat: Click the chat icon on the site for real-time help from an agent.
- Email: Send detailed questions to support@sportzinocasinos.com and our team will follow up.
- Phone support: Available in select regions — check the Help Center or your Account Support area for the correct number and hours.
If you prefer self-service, the Help Center and FAQ pages cover the most common topics so you can find answers instantly.
Typical response times
We aim to resolve issues quickly and set clear expectations:
- Live chat: usually connects within a few minutes for immediate assistance.
- Email: most messages are answered within 24 hours, often within a few hours.
- Phone: when available, expect near-immediate help or short hold times.
These are typical times and can vary during peak hours or busy promotions.
What you can get help with
Our support team handles everything related to your SportZino account, including:
- Account registration, verification, and security questions.
- Deposits and withdrawals using ACH, Trustly, Visa, MasterCard, or Discover.
- Bonus questions, Sweeps Coin (SC) redemptions, and wagering requirements.
- Technical issues on desktop or mobile, and troubleshooting gameplay or connectivity.
- Questions about tournaments, daily login rewards, or promotional eligibility.
When you contact us, having your account email, date of birth, and the last four digits of the card or payment method used will speed up verification and resolution.
FAQs and Help Center — answers at your fingertips
Our FAQ and Help Center are designed to solve common problems quickly. Searchable topics include account verification steps, how bonuses work, deposit and withdrawal timelines, minimum redemption rules (for example, SC redemptions typically start at 50 SC), and responsible-gambling tools like deposit limits and self-exclusion.
If the Help Center doesn’t answer your question, open the live chat or email us and we’ll take it from there.
Knowledgeable agents who care
Every member of our support team is trained on account security, payment processes, and game rules. We don’t just pass along canned responses — agents investigate cases, follow up when needed, and aim to resolve issues thoroughly and respectfully. If a problem requires specialist review, we’ll escalate it and keep you updated until it’s closed.
Contact tips to get faster help
To help us assist you quickly, include:
- Your registered account email.
- A clear description of the issue and the time it happened.
- Any transaction IDs, screenshots, or error messages.
- Which device and browser or app version you’re using.
That makes it easier for agents to reproduce and fix the problem fast.
Safe, private support
We protect your privacy and will never ask for your full password. For financial requests, we may request documents for verification to keep your account secure. All communications follow strict privacy and security practices.
Want to learn more?
If you’d like an overview of SportZino before contacting support, check our full SportZino Casino review for more on bonuses, games, and how everything works.
We’re here to help — reach out any time via chat or email and we’ll walk you through it.